Shipping policy

We ship across the EU and internationally to bring our ostomy bag covers straight to you.

 

Shipping & delivery time:

Orders placed on business days are typically dispatched within 24-48 hours.

Once your order has shipped, delivery times depends on the carrier and your destination.

Please note that:

• Estimated delivery times are offered as guidelines only and cannot be guaranteed.
• Delays for the carrier, customs, or other unforeseen circumstances are beyond our control. 
• We do not provide refunds or replacements for delayed shipments. 

You can always contact us for any shipping question (click here).

Customs & import fees:

For orders outside the EU, please note that your purchase may be subject to customs duties, import taxes, and handling fees determined by your country’s regulations. These additional costs are the customer’s responsibility and are not covered by Stomera.